Cancellation policy
Cancellation policy
(Applies to consumers as defined in § 13 of the German Civil Code)
Right of withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The cancellation period is fourteen days from the day,
on which you or a third party designated by you, who is not the carrier,
have taken possession of the goods.
To exercise your right of withdrawal, you must inform us
MiraCasa – Handmade Design & Candle Art
Owner: Tatjana Frese
Finkenschlagweg 1
78224 Singen, Germany
Email: info@miracasa-arts.com
by means of a clear declaration (e.g. by email or by post)
inform us of your decision to withdraw from this contract.
You can use the attached sample cancellation form for this purpose.
However, this is not mandatory.
To comply with the cancellation period, it is sufficient to
that you have received notification of your right to withdraw from this contract
Send before the end of the cancellation period.
Consequences of the revocation
If you cancel this contract,
We have refunded all payments we have received from you.
including delivery costs (excluding additional costs,
which result from the fact that you have chosen a different type of delivery
(than the cheapest standard delivery option we offer)
immediately and at the latest within fourteen days
to be repaid from the day on which the notification
We have received your cancellation of this contract.
We will use the same payment method for this refund.
that you used in the original transaction,
unless something else has been expressly agreed with you.
Under no circumstances will you be charged any fees for this refund.
We can refuse repayment,
until we receive the goods back
or until you have provided proof,
that you have returned the goods — whichever is the earlier date.
You must return the goods without undue delay and in any event no later than fourteen days.
from the day on which you inform us of your cancellation of this contract,
to return or hand over to us.
The deadline is met if you receive the goods
Send before the end of the fourteen-day period.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if...
if this loss in value is due to an inspection of the condition,
Properties and functionality of the goods
is due to unnecessary handling of them.
Exclusion or expiry of the right of withdrawal
The right of withdrawal does not apply to deliveries.
– of goods that are not prefabricated
and for their production an individual selection or determination
is decisive for the consumer
or those that are clearly tailored to personal needs
(e.g. custom-made products, personalized products),
– of goods which, for reasons of health protection or hygiene,
Items are not suitable for return if their seal has been removed after delivery.
– of lit candles or candles,
which show signs of wear or whose wick has already been shortened,
– of goods which, due to their nature
after delivery, they were inseparably mixed with other goods,
– digital content (e.g. downloads, e-books),
when the execution has already begun.
Return instructions
Please avoid damage and soiling.
Please send the goods in their original packaging if possible.
returned with all accessories and packaging components.
If the original packaging is no longer available,
Please use suitable, secure packaging.
to avoid transport damage.
Prior notification of the return via email to
info@miracasa-arts.com helps us,
to be able to assign and process the goods more quickly.
These instructions are not a requirement.
for the effective exercise of the right of withdrawal.
Sample cancellation form
(If you wish to cancel the contract,
(Then please fill out this form and send it back.)
To:
MiraCasa – Handmade Design & Candle Art
Owner: Tatjana Frese
Finkenschlagweg 1
78224 Singen, Germany
Email: info@miracasa-arts.com
I/We hereby revoke the contract concluded by me/us .
regarding the purchase of the following goods (*):
Ordered on ( ) / received on ( ): ________________________
Consumer name(s): ___________________________
Address of the consumer(s): ________________________
Signature of the consumer(s) (only for notifications on paper)
Date: ________________________
(*) Delete as appropriate.
As of October 2025